Return & Refund Policy
Key Information:
Return Window: 30 days from the delivery date
Restocking Fee: Not applicable
Refund Processing Time: Up to 14 days
Return Shipping Costs: Covered by the customer
Return Eligibility
Items can be returned within 30 days of delivery. To initiate a return, email us at info@elegantra.co.uk Ensure the items are unused, unworn, and in their original packaging with tags attached. Returns will not be accepted after the 30-day period.
How to Return an Item
Contact Us First: Email info@elegantra.co.uk with your order details and the reason for the return. Returns sent without prior approval will not be processed.
Follow Instructions: Once your return is approved, you’ll receive detailed return instructions.
Secure Packaging: Pack the item carefully to prevent damage during shipping.
Return Shipping Responsibility: Customers are responsible for covering return shipping costs.
Business Information
Elegantra is operated by EUROPAS MODEHAUS LIMITED, a company registered in Hong Kong.
Our trading ID is 76558801.
Address:
Unit 1005, 10/f, Boss Comm Centre, 28Ferry St Yau Ma Tei Hong Kong
Contact information
Contact us! We're here to help.
Customer Services Hours:
Monday to Friday: 09:00 - 18:00
Email: info@elegantra.co.uk
Phone: +31645752831
Contact Form: Click here